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TP Northern Odisha Distribution Limited (TPNODL), the joint venture between Tata Power and the Government of Odisha, inaugurated two new Customer Care Centres today in Jajpur Road and Kuakhia Electrical Division. With the addition of these centres, TPNODL now has 14 Customer Care Centres across its licensed distribution area.
The centres were inaugurated by Mr. Bhaskar Sarkar, CEO-TPNODL, in the presence of other dignitaries, including Mr. Dushyant Kumar Tyagi, Chief of Commerce, Mr. Ravindra Gowde, Chief of Projects, and other senior officials of TPNODL. The new Customer Care Centres will provide various customer services, including new connection applications, monthly bill payments, addressing customers' queries and concerns, and other related services.
“Every new addition to the CCC network brings the company closer to its customers. Our ongoing objective is to achieve zero customer grievances, and we will continue to strive towards this vision," said Mr. Bhaskar Sarkar, CEO of TP Northern Odisha Distribution Limited.
To further improve its customer-centric services, TPNODL plans to establish additional customer care centres in urban areas. In addition, TPNODL has a dedicated toll-free number (1800-345-6718/1912) for customers' concerns and queries. Each of the 159 sections under TPNODL also has a designated customer care executive. Customers can also download the 'My Tata Power' mobile app for any services related to electricity in northern Odisha.